Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges United Kingdom: Books attract a 0% VAT rate, but other goods may be charged at the standard rate of 20% - all proces shown include the correct tax rate.
Credit Card Security The Orcadian Bookshop is committed to protecting your security and privacy.
We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using military-strength 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Using SSL (Secure Sockets Layer) encryption, the details you enter with an order can only be decoded by the Orcadian Bookshop. When you are on a secure part of our site, you will see the "lock" icon in your browser, which confirms that information you send will be in a secure format.
Guarantee We want you to be completely satisfied every time you shop with us. However, we appreciate that you may want to return damaged items.
Our guarantee means that if for any reason you are unhappy with the condition of your purchase, you can return it to us in its original condition, within 30 days, and we will issue a replacement.
Refund Policy Under EU law shoppers may return products for a full refund within 7 days of receiving them, or notifiying the shop from the point of order. Returns should be sent to: The Orcadian Bookshop, along with a note giving the reason for the return. For your protection we recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Contacting Us If you need to contact us, please email us on firstname.lastname@example.org.
Alternatively write to The Orcadian Bookshop, 50 Albert Street, Kirkwall, Orkney KW15 1HQ.
Phone: +44 (0) 1856 878000
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